1. This is just an accessory;
2. Only applicable to Xcoser Commander Cody Helmet
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WHY ORDER FROM Xcoser?- We have More 150+ professional Artisans |
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Before: If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve checked all things well done and you still haven't received your refund money to your account yet, please contact us at service@xcoser.com（Only received an e-mail by refund） and subject please write: Your order No. + Refund hasn't received it.
Sale items refund not accept only for limited
Only regular normal priced items may be refunded, unfortunately, sale items can't be refunded.
A Propse：
At present now, we ship to the world.
1. We give English office-Onlineshop who use English or can read and using English in worldwide.
2. we also prepare Germany official-Onlineshop.
3. We have a plan to finish the French official-Onlineshop at the end of 2020.
4. Future Spanish (in preparation) and Italian (in preparation).
If your wanna get the best service, get better user experience, and good more support. Please go to your country website. If you haven't please be the comprehension of us.
1. Size: Because of the particularity of the products we provide, the size tolerance range is normal between 2-3CM, please do not worry about buying if you do not affect the use. For very rigorous and precise guests, please purchase at your discretion.
2. Color: Due to different batches of production, as well as the dry humidity of the raw materials, subtle differences in composition, shooting equipment, lighting, and terminal display, there may be certain deviations in color. If you have high requirements for product color, please contact Our customer service sales team communicates, and our professional customer service sales team will determine with the production department whether we can deliver the goods according to your needs. If there is no communication beforehand, we will not accept any form of refund application and customer complaint.
3. Accessories: For the sake of visual beauty, the content we show in some photos is not necessarily the entire set of items you have purchased. For details, please refer to the product list section on the product page. We will not be responsible for other products other than the items you ordered.
RE / EX :
1.Situation: Items with the wrong size, defects, missing items, or obvious differences (such as color, missing parts, etc.) from our store description.
Steps: a. Before RE / EX application progress - Please should contact us within 2 days after the item is signed by the customer.
b. Write to E-mail us (Service@xcoser.com Subject: RE / EX and your order No. ) with detailed info like ( From which website you get it, order No. and which problem with the product.) with photos to support the replacement or refund claim. For the wrong size clothing, if it is determined that we caused the error, Xcoser will provide new clothing for free. (*Note: For the normal tolerance of the product size, please refer to the "Size" section above)
Situation: However, if the customer provides the wrong size, Xcoser is not responsible for the wrong size of the custom clothing. In this case, the customer can choose to keep the original clothing and receive new goods at a price 20% lower than the normal price in our online shop, or ship the clothing back to us for modification (the postage from the customer's country to our factory is borne by the customer, please specifically ask the customer service staff, the team will guide your operation); Finally, you only need to pay the revision fee and return the item (the revision fee includes labor costs, some raw material costs, and the cost of being sent to the customer's country again).
We provide 14 days limited worry-free shopping protection
The customer is responsible for returning the items in their original condition within 2 weeks after delivery. The return of goods must be carried out by registered parcel at the expense of the customer. And please provide an effective URL for the online delivery tracking number, logistics company, and online check.
Xcoser will deliver all orders to the address provided by the customer. The customer is responsible for submitting all necessary address information. If the shipping information is incorrect or incomplete during the checkout process or our order has been issued, you are requested to change the other address. Sorry, Xcoser will not be responsible for any additional costs incurred in resending or retrieving the package. (Note: users who need to change their address after the package has been delivered to the logistics carrier by Xcoser, please contact the logistics company yourself. For details, please refer to the carrier information in the logistics information, and search for the service of the carrier telephone and address in your country through google )
we will refund methods:
- Gift Card
- Other Products
-In some special cases, we refund your money ASAP direct to your account.
